Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Cissie Barlow's Traditional Sweet Shop..

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food).

4. Other types of services cannot be returned for a refund, for example Personalised items and those made to order or a gift card or gift wrapping service

5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us. Items must be in an unopened and used condition, complete with packaging and any components. Please contact us by email at  before returning any items so we can issue a returns reference. In the case where a delivery has been attempted and the Courier/ Royal Mail have left a contact card, its is the responsibility of the purchaser to make contact with the Courier / Royal Mail to rearrange delivery or to arrange collection from their depot. In the case where a request to re delivery or to arrange collection is not made or in the case where the customer refuses to accept a delivery, then any cost incurred by us in recovering our goods will be payable by the purchaser and we reserve the right deduct this cost from any refund issued.

Click & Collect orders must be collected within 14 days of placing the order. Orders not collected within 14 days will be cancelled by ourselves and a refund issued. The cost of any packaging used in creating an order which has been cancelled by ourselves due to non collection will be deducted from any refund.

6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.

7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction. We cannot be held liable for damage caused to goods by climatic conditions, whilst in transit (eg Chocolate melting in hot weather).

8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.

9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.